Warranty
In writing, before we start.
You get the terms with your agreement, not after the job. A warranty you have to ask for is not really a warranty.
What we cover
| Coverage | Term | What it means |
|---|---|---|
| Material | 50-year | The aluminium and finish we install on your home. |
| Workmanship | 5-year | Our installation — how it was hung, pitched, mitered and fastened. |
Two separate things, deliberately stated separately. Material warranties and workmanship warranties cover different failures, and a company quoting you one number for “the warranty” is blurring that on purpose. Yours will specify coverage, exclusions, transferability and the claims process for each.
What the workmanship warranty actually covers
Our installation, for five years: sagging or separation, leaks at our seams and miters, incorrect pitch, and hanger or fastener failure. It is a repair-first warranty — we come back and put it right. It applies to the original purchaser at the installed address, and claims should reach us within 30 days of you noticing the problem.
What a warranty is worth without a licence
Nothing much. A warranty is a promise from a company, and it is only as durable as the company behind it. This is the part of hiring a contractor that most people never think about until it matters.
Arizona requires a contractor licence for any job of $1,000 or more, which covers essentially every gutter installation. Licensed residential contractors also contribute to the state’s Residential Contractors’ Recovery Fund, which exists to compensate homeowners harmed by a licensed contractor who fails to perform.
Hire unlicensed and you have no licence to complain against, no Recovery Fund, and a warranty backed by nothing but goodwill. Our licence is AZ ROC #365076, CR-45, and you can verify it — along with anyone else bidding your house — through the Arizona Registrar of Contractors.
What we exclude, stated plainly
Every warranty has exclusions. Ours are listed in full on the certificate rather than buried in a paragraph, and they are the ordinary ones:
- Damage caused by other trades working on your roof after we leave
- Modifications to the system made by anyone other than us
- Failure to keep the system reasonably clear of debris
- Ladder damage and foot traffic
- Falling limbs and impact damage
- Storm events beyond the conditions the system was designed for
- Pre-existing fascia or roof defects we identified and were not engaged to repair
That last one is why we inspect the fascia before quoting rather than discovering it on install day. If the wood behind your gutter is soft, we would rather tell you while you still have choices.
Questions
When do I get the warranty document?
Is it transferable if I sell the house?
What voids it?
What is the Recovery Fund?
How do I make a claim?
Ask us anything about the terms.
Before you sign, not after.